Return & Refund Policy

Effective Date: 10/17/2026

Business Name: Creations by DGP LLC

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Due to the handmade, made-to-order nature of each lei, all sales are final. We do not accept returns, exchanges, or cancellations once an order has been placed.

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Each piece is unique, and slight variations are part of its character.

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Custom Orders

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Custom orders are confirmed once paid in full and are final sale. Please review all details on your invoice (colors, length, and spelling of any card message) before paying. Changes after payment may not be possible.

 

Damaged or Incorrect Orders

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If your order arrives damaged or incorrect, please contact us within 3 days of delivery at CreationsbyDGP@gmail.com and include:

• Your order number

• Clear photos of the item

• Photos of the packaging

We will make it right.

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Orders We Cannot Complete

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If we are unable to complete your order, you will receive a full refund.

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Incorrect Shipping Address

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Customers are responsible for providing an accurate shipping address. If a package is returned due to an incorrect address, reshipping fees will apply.

 

Lost Packages

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Once your order has been shipped, it is handled by the carrier. We are not responsible for lost or delayed packages, but we’re happy to assist you in filing a claim if needed.